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VHIP > Claims

Claims

HOW TO MAKE A CLAIM
  • Please seek medical attention immediately. Please consult our list of suggested doctors or you may go to any licensed physician/clinic of your choice.
  • Collect all receipts/invoices/medical statements from your visit.
  • Complete a copy of our claim form (located under Forms). Submit the claim form along with all receipts/invoices to our claims department.

How long does it take to receive the cheque for my claim?

If all required documents are received, the reimbursement cheque is usually issued within business two days. Contact us or our claims department about any concerns with your claim.

Do you require doctor signature on the claim form?

Doctor signature is not necessary as long as you have official receipts. 

Do I need to pay first when I see a doctor?

Yes, you need to pay up-front unless you are an “In-patient”. 

Where can I pick-up my insurance package?

Everything can be printed from this website, given by your School, or your agency Representative. 

For complete benefits & exclusions, please refer to Policy Wording Brochure from your respective School Boards for more information. 

Industrial Alliance Insurance and Financial Services Inc.
Life and Health Claims Department, Special Markets Solutions

400-988 Broadway W
PO Box 5900, Vancouver, BC V6B 5H6
1-800-266-5667

  • Please note that we will need the ORIGINAL copies of all documents. Please save a copy before submitting your claim.
  • For claims less than $1,000 please complete claims forms and send along with scanned receipts of any eligible expenses incurred to IA via email at specialmarkets-claims@ia.ca c.c. your Representative.

Our Services

NEED A QUOTE Contact Jenny Kwan at admin@excelfinancialgroup.ca

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We’re looking to expand our team. Please feel free to contact us.

416-587-3338
mcheng@excelgroup.ca